The company has an agent answering its refund inbox. You can have one too. This is the prompt from the reel, what to hand it, and what to say when the answer is no.
The prompt
That is the whole prompt. What makes it work is what you paste in underneath it.
What to paste in
- The website you bought from. An AI app that can browse reads their refund policy and their checkout itself. If yours can’t open websites, copy the refund policy text in as well.
- The receipt. Copy the text out of the email, or take a screenshot.
- Every email so far. If they already said no, their refusal is evidence, not the end.
- The date you bought it. A refund window is counted in days, so the AI needs the day.
The agent works out the rest.
This one runs in any AI chat app. You don’t need Claude Code, or the course, to use it.
When they say no
Paste their reply in and ask:
It will climb the same five steps that actually move a merchant, in this order:
- Ask plainly.
- Give one concrete reason.
- Offer to let them keep a month’s fee.
- Name the law that covers you.
- Name where you will file next.
Mine said no twice, both inside thirty-nine minutes. The third email named the law that covers me as a buyer in Queensland, whatever country they are in. Three days later: $559 back on a $599 lifetime licence, with them keeping one month’s fee because that was the offer I made.
Three more prompts worth keeping
A refund policy is not the ceiling. The law where you live can reach past it.
This is the part you could never be bothered doing yourself, and it is the part that got the money back: no checkbox for a no-refund policy, and the limits hidden inside an FAQ.
Sometimes the winning email is simply true. Being honest got one merchant to refund three separate times.
Before you paste
Leave out card numbers, account numbers and passwords. The AI does not need them to write this email. And read every email before you send it: check the amount, the date and the law it quotes. It is your name at the bottom.
