No more support nightmare
Our flight home got cancelled, and the new one cost more. Instead of fighting over who pays, I gave the whole mess to my agent. The old flight, the new flight, what was paid, which card. Next time there is a problem with support, give it to the agent and prompt it yourself.
- Where
- In the web chat
- Size
- A quick one
- Short link
- piy.show/s126
A cancelled flight, and a dearer one home
Our flight home had just been cancelled. We booked another flight, and it cost more, obviously. That is the moment the support nightmare starts: who pays the difference, which chat to open, how many times you tell the story.
I have done that fight before. You repeat yourself, you dig for the booking numbers, you get disconnected. This time I did not fight.
The moment you feel the urge to argue is the moment to hand it over. Not because the agent is cleverer than you, but because it does not get tired, and it does not forget a number.
When should I hand a support case to the agent? Prompt it yourself
Our flight was cancelled and the replacement cost more. Before I contact the airline, tell me what I am entitled to and what you need from me.
Give the whole mess to the agent
Instead of fighting over who was involved, I gave the whole mess to the agent. Not a summary. The mess.
A summary is where the mistakes live. You round a number, you forget the second booking, you leave out the taxi. The agent is better at reading a pile than you are at summarising it. So the rule is simple: everything in, in whatever shape it is in.
Emails, screenshots, the airline's own pages. Paste them as they are, and let it sort them.
Why give the agent the whole mess? Prompt it yourself
Here is everything about the cancelled flight, in no particular order. Sort it out, list what happened with dates, and tell me what is missing.
The old flight and the new flight
Two things first. The original flight information, and the new flight information. Dates, times, the route, the booking numbers, the price of each.
These two together are the claim. The difference between them is what the airline owes, and the dates prove the new flight replaced the old one. The agent lines them up and does the arithmetic, and it shows its working, so you can check it against your statement.
Give both, not one. A claim with only the new ticket is a story; a claim with both is a number.
Which two documents make the claim? Prompt it yourself
Here is the original flight and here is the replacement flight. Line them up, work out the difference, and show the working.
I can help you build yours
I build things like this with an AI agent, on my own computer. In a private session I help you do the same with your idea. Or bring it to the show, free.
What was paid, and from which card
Then the money. What I have been paid already, and the credit card I used. The airline had refunded the cancelled ticket, so the claim is for the rest, not for everything. Getting that right is what keeps the message credible.
The card matters because that is where the money comes back to. One line, and the support agent has nothing to ask.
With those four things the agent writes the message: what happened, in order, the amount, the documents I can send, and a request for a case number.
What does the agent need to write the claim? Prompt it yourself
This is what has been refunded so far and this is the card it was paid from. Work out what is still owed, then write the message to the airline with the documents listed.
Next time, prompt it yourself
Next time there is a problem with support, do not fight it yourself. Give it to the agent, and prompt it yourself. The old flight, the new flight, what was paid, which card. Then paste what it writes.
What do I do next? Prompt it yourself
I have a problem with a company's support. Here is everything I have. Work out what I am owed and write the message I should send.
Prompty